Tri Line Services, LLC provides a two-year limited warranty on the Safe Step Stair Kit (Patent Pending) and all the components in the Safe Step Stair Kit. During the two-year warranty Tri Line Services, LLC will repair or replace any parts in the Safe Step Stair Kit determined to be defective in quality or manufacturing. The warranty period starts on the purchase date. In the event of an issue where a customer feels there is an issue with any of the components in the Safe Step Stair Kit, please contact Tri Line Services at 217 433 1394 or 809 Yemassee Loop, The Villages, FL. Ultimagtr@gmail.com. Please be prepared to provide a written summary of the issue and photos. If Tri Line Services determines there is an issue with the quality of the component(s), Tri Line Service will provide a replacement part or parts at no cost to the customer including shipping. Tri Line Service is not responsible for the quality of the stair build or installation unless sold and installed directly by Tri Line Services. This warranty covers all metal and mechanical components of the stairs for two year from the date of purchase. Wooden components are covered if manufactured and installed by Tri Line Services, LLC only. If manufactured or installed by others the wooden components will be covered by the manufacturer or installer. If Tri Line Services, LLC is the manufacturer but not the installer, then Tri Line Services, LLC shall work with a purchaser that has a problem with the wooden components and the installer to resolve any issues within the two-year warranty period. Tri Line Services, LLC will work with the purchaser of the stairs and the installer to determine the problem with the wooden components of the stairs and made a determination of liability. If in Tri Line Services, LLC sole determination that Tri Line Services, LLC is responsible then Tri Line Services shall warrant the wooden components at Tri Line Services LLC’s sole discretion. If Tri Line Services, LLC determines the issue is caused by the Installer then Tri Line Services, LLC shall work with the purchaser and installer to resolve the problem, however Tri Line Services, LLC shall not be responsible for the wooden components for any stairs not built directly by Tri Line Services, LLC. The Owner and builder of the stairs must work out any issues between them regarding warranty with no liability on the part of Tri Line Services, LLC.
In the event of damage due to improper use, improper application, improper installation (by a purchaser or purchasers agent), improper construction (by a purchaser or purchasers agent), accident, abuse, exceeding of the weight limit, water, fire, painting, staining, chemical spills or application to the stairs (on any components, wood or otherwise) this warranty is null and void and the purchaser specifically by purchasing a kit and/or building/ and/or installing the kit or stairs specifically agrees to indemnify Tri Line Services, LLC, their agents, employees, and contractors against any and all circumstances surrounding the purchase, construction, assembly, installation and/or use of Safe Step Stairs.